Email Issues

[Kestrel]

We are aware of some ongoing email issues. This is a byproduct of our DDoS defenses/movements and we are expecting to resolve them in the next 24-48 hours. We will update this thread when this is fixed or if we have other news in relation to this issue.

[Kestrel]

Emails are going out now, may take a few hours for the system to catch up on the backlog.

[Priestsick]

Dear Kestrel, is there any update? I still havent received the email. Im starting to go through withdrawal - i really want that octortle

[Ladytfangs13]

Problem has NOT be solved yet.... plz update asap.

[Kestrel]

Welp, first there was an issue with our changed infrastructure from the DDoS, then we hit our email cap from the provider that we had shortly after restoring service. We have upgraded our plan and emails should be flowing again. Thank you all for your patience!

[Chemicalrage]

Seems they still aren't going out. I first signed up about 5 days ago and never got the verification email, tried resending it today but still nothing, not in spam folder either.

[Kestrel]

And now all outgoing emails are being blocked by Spamhaus before they get to anyone's mailbox. We have submitted a request to be removed from the spam list. Will update here when it is processed.

[Telabimbanana]

Been waiting some days.

Will keep waiting and checking.
Might play Raven in the meantime.

Thanks to the team for your work on this.

[Synchat]

It's been two days since the last update on this thread.

[Kestrel]

Yeah Spamhaus is a horrible organization. We have made 4 tickets and it is apparent no human is reviewing any of them reading the responses. We are working with our email provider to find a way to contact an actual person to resolve this.

We are actively claiming more domains to be used to send out emails and doing the necessary ownership verification to move our email services to these new unblocked domains while we unblock our previous ones.

Apologies to all those affected I know there are some critical services dependent on emails such as password resets.