Page 1 of 1
ip possibly banned
Posted: Fri Aug 14, 2026 6:36 pm
by Hardart
Hello, I accidentally reinstalled my game client over a VPN network interface. After disabling it, my home internet gets an instant 'Disconnected from Server' error, while my mobile hotspot connects fine. Could an administrator please verify the network log flags and unban my residential home IP range? Thank you
Re: ip possibly banned
Posted: Fri Aug 14, 2026 9:02 pm
by Kestrel
There are no issues with installing your game client through a VPN connection. You likely need to make sure your launcher is on version 1.3.7 and then update your game client. If you continue to have issues let us know!
Re: ip possibly banned
Posted: Fri Aug 14, 2026 9:58 pm
by Hardart
launcher is updated and game says uptodate, as soon i turn off vpn i can no longer login. goes from connecting straight to disconnected form server
Re: ip possibly banned
Posted: Sat Aug 15, 2026 12:43 am
by Hardart
but can login not problem while on vpn
Re: ip possibly banned
Posted: Sat Aug 15, 2026 4:56 am
by Cartman
Sounds like an ISP issue. Trying changing your DNS to 1.1.1.1 or 8.8.8.8 or 8.8.4.4