Ban Appeal - 3 Accounts banned simultaneously by mistake

[Chromaggus334]

Subject: Appeal against account suspensions – Potential system misunderstanding

Dear Support Team,

I am contacting you because yesterday, all of my accounts running under my IP address were permanently suspended. I strongly believe this was an error caused by your automated system.

Account 1: CCCHROME55
Account 2: ckfdf010824
Account 3: Chromaggus

I regularly play with two separate accounts at the same time. While waiting for a dungeon invitation with one character in the main city, I use my second account to farm materials. Yesterday, I briefly logged into my third account to transfer some items between my own characters. After the trade, that third character just remained logged in and AFK.

I have never used any forbidden third-party software, bots, or multiboxing tools. Every single action was performed manually by myself. If briefly logging into three accounts violated the terms of service, I was completely unaware of it, and it will not happen again.

I kindly ask you to manually review the logs and lift the suspensions on my accounts.

Thank you very much for your time and assistance.

Best regards,

[Defiant]

I strongly believe this was an error caused by your automated system.

I can't speak for the devs but I can say that the ban system isn't automated.

Yesterday, I briefly logged into my third account to transfer some items between my own characters. After the trade, that third character just remained logged in and AFK.

If briefly logging into three accounts violated the terms of service, I was completely unaware of it, and it will not happen again.

Nothing you described there should be an issue, the rules are pretty lenient for multiboxing. You can have three accounts logged in no problem, the only time it would be an issue is if three of the characters were in the same area *outside* of a major city. You can have three logged in no problem if they're in different zones, or if they're all in the same city. I believe even if you had three toons logged into the same zone, that they would give you a warning first before it progressed to a ban. The ban is likely unrelated to what you described-- but again I'm not a dev and can't speak to them just trying to help out.

[Chromaggus334]

Thank you for your detailed explanation and your response, and for taking the time to help—even though you don’t work for OctoWoW!

But in that case, I absolutely do not understand why my accounts were banned. I have never insulted anyone in-game, or have I done anything else wrong that would constitute a violation of the rules.

I hope a staff member will still take the time to look into my issue. :-/

[Kestrel]

You were found in possession of a stolen account, then while in possession of this account you mailed yourself 215g (100g on 10-06, 40g on 10-07, and 75g on 10-8, idk why you would spread it out over 3 days that doesn't make it harder to track at all), along with 46 different items between 10-06 and 10-14.

This is all overlooking the fact that this very account was handed to you by a Russian (decidedly not your nationality) gentleman on 10-03, whom you have no other connections with...

[Chromaggus334]

Yeah, great... isn't it normal to send gold from one character to another?

I took over the account and played.

I find it so ridiculous how you're banning me for something "illegal," even though you yourselves are running the server "illegally" and the game is stolen.

What I don't understand, though, is that you're hurting yourselves, because someone who takes over an account brings you money by buying things in the shop.

[Kestrel]

Yeah it is normal to send gold from a character you own to another character you own. It is not normal to steal another person's account, then send gold to your character from their account. The original owner of the account never quit the game the account was stolen. You also have never interacted with the account you stole.

No, banning people who steal accounts is not hurting ourselves, even if we were to loose money on it. If our motivation was money we would not be here.

Ahhh yes, the old "This is illegal (as defined by a genocidal government) so there should be no rulez!!!!" argument, well played sir I concede. I'll unban your stolen accounts right away.