Whitelist

[Ocdonotsteal]

If the authentication/game server is down, whitelisting isn't going to do anything, nor will a vpn. I would say be patient and see if we hear from the higher ups in a timely fashion. Panic after that.

[Zouhairlaouni]

i just created my account i cant even verify my email
it give me "502 Bad Gateway"

[Trapdaddy123]

we cant whitelist, because we cant verify our accounts. 502 bad gateway when you try to verify the account using the link sent to mail. this is a fucking joke at this point

[Fubaru8]

How do I get whitelisted? @Kestrel

[Phoenix]

It is important that everyone who wants to use this feature understand what it is and is not. This is a white list for one of our upstream protection providers that filters traffic before it reaches our servers. This is NOT a work around for everyone to avoid being affected by the DDoSes.

This only white lists your IP to prevent your traffic from being automatically blocked upstream. If you are able to get into the game right now this whitelist will not help you at all.

This is to help those who are able to get past the log in screen, but are unable to connect to one or any of the world realms. If this is what you are experiencing, please whitelist yourself and wait for your IP to be added to the white list. You can do this by going to the account management page on the website. As previously mentioned our upstream provider has strict rate limits on whitelisting IPs which we are unable to work around, so we are limited in how fast we can add IPs.

P.S. it may take up to 30 minutes for the white list to take affect after your IP has been sent to the provider.

Was this post meant to include a link to the whitelist? How exactly are we to "whitelist yourself"?

Thanks for doing your best to keep things running!

Go to the main website page and not the forum, log into there, and click account management under your name. There'll be a tab for it.

Nope, there is no option, I have clicked through several times. On the whitelist tab, I can see a status that my IP is not whitelisted, but there is no option to do so...

[Ocdonotsteal]

Was this post meant to include a link to the whitelist? How exactly are we to "whitelist yourself"?

Thanks for doing your best to keep things running!

Go to the main website page and not the forum, log into there, and click account management under your name. There'll be a tab for it.

Nope, there is no option, I have clicked through several times. On the whitelist tab, I can see a status that my IP is not whitelisted, but there is no option to do so...

I believe they shifted to a new system, there was apparently a rather low cap on that one.

[Ruby1234]

My current IP is not whitelisted, and account managemnt does not have the ability to whitelist it. It is possible my current IP is different than the one I most recently signed in with. I would like both whitelisted if possible. Thank you so much. Also if anyone knows where I am supposed to send this request properly please let me know , i Couldn't find support on the website anywhere.


Thank you again octo team please have an nice day

[Angor]

Hello,
I have the same issue as Ruby1234.
In the account management section, I can find the Whitelist tab, but there is no option/button to submit my IP there.
It just says "Your current connection is not on the whitelist."
Is there another way to submit my IP to whitelist now?

Thank you in advance for your help

[Arborisclover]

Same here, no tab or option to apply for a white list entry

[Bonsti]

How do I whitelist when in my account settings I dont have the option to whitelist?