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Cant start game

Posted: Wed Apr 29, 2026 4:31 pm
by Asgun7777
I created a character, tried to log in to the game, and it says Your game interface files are corrupt. Please remove your Interface\FrameXML folder. The client is clean and downloaded via the launcher

Re: Cant start game

Posted: Wed Apr 29, 2026 4:52 pm
by Cbrv
did you change something in tweaks tab?

Re: Cant start game

Posted: Wed Apr 29, 2026 5:37 pm
by Turtletechnics
I've installed everything, launching the game but i receive this error when i try to create character.

https://prnt.sc/DCQb0tXvM5K-

Re: Cant start game

Posted: Wed Apr 29, 2026 5:42 pm
by Asgun7777
Cbrv wrote: Wed Apr 29, 2026 4:52 pm did you change something in tweaks tab?
nothing

Re: Cant start game

Posted: Wed Apr 29, 2026 5:45 pm
by Turtletechnics
Managed it to run, but i got the same error Please remove your Interface\FrameXML folder.

Re: Cant start game

Posted: Wed Apr 29, 2026 6:04 pm
by Cbrv
Turtletechnics wrote: Wed Apr 29, 2026 5:37 pm I've installed everything, launching the game but i receive this error when i try to create character.

https://prnt.sc/DCQb0tXvM5K-
i had same thing after changing setting in tweaks tab in launcher, if you did change them put them back to vanilla options. maybe that will help

Re: Cant start game

Posted: Wed Apr 29, 2026 6:16 pm
by Ctrwins
4/29 20:14:51.143 ** Loading table of contents Interface\FrameXML\FrameXML.toc
4/29 20:14:51.143 Couldn't open Interface\FrameXML\Turtle_Barbershop\Turtle_BarbershopTemplates.xml
4/29 20:14:51.143 Couldn't open Interface\FrameXML\Turtle_Barbershop\Turtle_Barbershop.xml
4/29 20:14:51.143 ++ Loading file Interface\FrameXML\Turtle_TransmogUI\Turtle_TransmogUI.xml
4/29 20:14:51.143 Couldn't find inherited node: TransmogPlayerSlotSmall
4/29 20:14:51.143 ++ Loading file Interface\FrameXML\Turtle_ShopUI\Turtle_ShopUI.xml
4/29 20:14:51.143 Texture <unnamed>: Unable to load texture file Interface\ShopFrame\ShopFrame-Featured
4/29 20:14:51.143 Texture <unnamed>: Unable to load texture file Interface\ShopFrame\ShopFrame-Featured
4/29 20:14:51.143 Texture <unnamed>: Unable to load texture file Interface\ShopFrame\ShopFrame-Featured
4/29 20:14:51.143 Texture <unnamed>: Unable to load texture file Interface\ShopFrame\ShopFrame-Featured
4/29 20:14:51.143 Texture <unnamed>: Unable to load texture file Interface\ShopFrame\ShopFrame-Featured
4/29 20:14:51.143 Texture <unnamed>: Unable to load texture file Interface\ShopFrame\ShopFrame-Featured
4/29 20:14:51.143 Texture <unnamed>: Unable to load texture file Interface\ShopFrame\ShopFrame-Featured
4/29 20:14:51.143 Texture <unnamed>: Unable to load texture file Interface\ShopFrame\ShopFrame-Featured
4/29 20:14:51.143 ++ Loading file Interface\FrameXML\LFT\LFT.xml
4/29 20:14:51.143 SETALLPOINTS set to true in frame with anchors (ignored)

Re: Cant start game

Posted: Wed Apr 29, 2026 6:32 pm
by Frelancr42
Turtletechnics wrote: Wed Apr 29, 2026 5:45 pm Managed it to run, but i got the same error Please remove your Interface\FrameXML folder.
I received this error as well when trying to log into a character. I Checked my interface folder and there is no FrameXML folder contained within it that I can remove.

Re: Cant start game

Posted: Wed Apr 29, 2026 6:36 pm
by Slapsy
Hey guys, has anyone managed to fix the framexml problem?

Re: Cant start game

Posted: Wed Apr 29, 2026 6:59 pm
by Genocider
Go to windows system settings, then optional features, view features, see available features and add WMIC.
Restart the launcher
That fixed the issue for me