I am struggling with whitelisting as the email on my account isn't the same one I used when registering - judging on the name of the new one it looks almost random generated or bugged. I sent you an email in regards to this just now, and I hope there is a way for me to verify with my actual email address.
Ive used that same email for registering and for asking you for help earlier for a character with the same name as my account. I hope that helps!