I can't login to the server

[Aidena]

Dear GM,

My account was banned for 1 day due to multiboxing with the account FLORA. I promise I won't do that anymore.
Right now, the status of this account shown on the website is active, but I can't login to the server.
Could you help remove the restriction? Thank you very much!

[Kestrel]

Sounds like Pig may have helped you out, let a GM know with a ticket if you still need un freezing.

[Aidena]

Dear GM,

I can login to the server now. Sincerely thank you for your help.

[Kestrel]

We are not seeing any active bans or issues on our end we see you logging in today for over two hours, did the issue resolve?

[Aidena]

Dear GM,

Yes, the issue has been resolved. Thank you very much!