Cant start game

Account help, in-game issues, bug reports, and questions for staff.
Asgun7777
Posts: 8

Cant start game

Post#1 » Wed Apr 29, 2026 4:31 pm

I created a character, tried to log in to the game, and it says Your game interface files are corrupt. Please remove your Interface\FrameXML folder. The client is clean and downloaded via the launcher

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Cbrv
Posts: 3

Re: Cant start game

Post#2 » Wed Apr 29, 2026 4:52 pm

did you change something in tweaks tab?

Turtletechnics
Posts: 4

Re: Cant start game

Post#3 » Wed Apr 29, 2026 5:37 pm

I've installed everything, launching the game but i receive this error when i try to create character.

https://prnt.sc/DCQb0tXvM5K-

Asgun7777
Posts: 8

Re: Cant start game

Post#4 » Wed Apr 29, 2026 5:42 pm

Cbrv wrote: Wed Apr 29, 2026 4:52 pm did you change something in tweaks tab?
nothing

Turtletechnics
Posts: 4

Re: Cant start game

Post#5 » Wed Apr 29, 2026 5:45 pm

Managed it to run, but i got the same error Please remove your Interface\FrameXML folder.

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Cbrv
Posts: 3

Re: Cant start game

Post#6 » Wed Apr 29, 2026 6:04 pm

Turtletechnics wrote: Wed Apr 29, 2026 5:37 pm I've installed everything, launching the game but i receive this error when i try to create character.

https://prnt.sc/DCQb0tXvM5K-
i had same thing after changing setting in tweaks tab in launcher, if you did change them put them back to vanilla options. maybe that will help

Ctrwins
Posts: 1

Re: Cant start game

Post#7 » Wed Apr 29, 2026 6:16 pm

4/29 20:14:51.143 ** Loading table of contents Interface\FrameXML\FrameXML.toc
4/29 20:14:51.143 Couldn't open Interface\FrameXML\Turtle_Barbershop\Turtle_BarbershopTemplates.xml
4/29 20:14:51.143 Couldn't open Interface\FrameXML\Turtle_Barbershop\Turtle_Barbershop.xml
4/29 20:14:51.143 ++ Loading file Interface\FrameXML\Turtle_TransmogUI\Turtle_TransmogUI.xml
4/29 20:14:51.143 Couldn't find inherited node: TransmogPlayerSlotSmall
4/29 20:14:51.143 ++ Loading file Interface\FrameXML\Turtle_ShopUI\Turtle_ShopUI.xml
4/29 20:14:51.143 Texture <unnamed>: Unable to load texture file Interface\ShopFrame\ShopFrame-Featured
4/29 20:14:51.143 Texture <unnamed>: Unable to load texture file Interface\ShopFrame\ShopFrame-Featured
4/29 20:14:51.143 Texture <unnamed>: Unable to load texture file Interface\ShopFrame\ShopFrame-Featured
4/29 20:14:51.143 Texture <unnamed>: Unable to load texture file Interface\ShopFrame\ShopFrame-Featured
4/29 20:14:51.143 Texture <unnamed>: Unable to load texture file Interface\ShopFrame\ShopFrame-Featured
4/29 20:14:51.143 Texture <unnamed>: Unable to load texture file Interface\ShopFrame\ShopFrame-Featured
4/29 20:14:51.143 Texture <unnamed>: Unable to load texture file Interface\ShopFrame\ShopFrame-Featured
4/29 20:14:51.143 Texture <unnamed>: Unable to load texture file Interface\ShopFrame\ShopFrame-Featured
4/29 20:14:51.143 ++ Loading file Interface\FrameXML\LFT\LFT.xml
4/29 20:14:51.143 SETALLPOINTS set to true in frame with anchors (ignored)

Frelancr42
Posts: 5

Re: Cant start game

Post#8 » Wed Apr 29, 2026 6:32 pm

Turtletechnics wrote: Wed Apr 29, 2026 5:45 pm Managed it to run, but i got the same error Please remove your Interface\FrameXML folder.
I received this error as well when trying to log into a character. I Checked my interface folder and there is no FrameXML folder contained within it that I can remove.

Slapsy
Posts: 4

Re: Cant start game

Post#9 » Wed Apr 29, 2026 6:36 pm

Hey guys, has anyone managed to fix the framexml problem?

Genocider
Posts: 2

Re: Cant start game

Post#10 » Wed Apr 29, 2026 6:59 pm

Go to windows system settings, then optional features, view features, see available features and add WMIC.
Restart the launcher
That fixed the issue for me

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