Post#25 » Sat Jul 18, 2026 8:11 am
I've had to endure many harassment policy discussions over the years.
Having rules open to interpretation is not a bad thing. Any man-made rule will be inherently imperfect. Additionally, you don't want to be lawyered out of actioning behaviour that is genuinely disruptive. You ultimately choose when to apply the rule, you can trust yourself to enforce the rule "reasonably", as in, in the spirit you intended.
Unfortunately, a single person can't do all the work and nobody can be reasonable at all times, but most people can be reasonable at fair amount of the time.
To control for that, you sometimes make decisions as a team. When the currently unreasonable person argues their case to the team, they are in a stronger position than the people in opposition (i.e. "no action"), because the person who wants to action a behaviour can appeal to the (intentionally vague) letter of the rule.
In other words, the person who wants to action a behaviour argues: "OP said something in chat" -> "What OP said fits the letter of the rule" -> "Therefore we have to enforce against OP".
Other popular supporting arguments:
- "there's an unusual number of contacts about this, therefore we should action it" (squeaky wheel gets the grease)
- "some members of this client group want us to take action, we shouldn't risk losing the group" (is the group they claim to represent actually a monolith? unlikely.)
- "this player is a good customer, we have to action or we'll lose their spend" ("selling out")
Other team members may think that OP's message should not be actioned in principle, but they have to prove negatives to make their point. It can be done, but it requires work and may weaken their standing if they fail. Unless there are genuine stakes for people who disagree, it may just not happen when it should.
There is of course the opposite extreme where everything is "no action", which is also unhealthy, but given experience reports like OPs, anecdotes about GM interactions from guild members, plus the recent abdication of Pig, I think Octo is currently overenforcing with too much leeway, rather than underenforcing.
This dynamic can very quickly spiral and lead to unforeseen, unintended and rather destructive culture outcomes. While I have no doubt that Devs try to make the best decisions they can, I hope they don't to hesitate to reform how moderation is done. I have noticed a positive development in some areas, so I hope this is a trend that continues. It can take some very specific personality types to get it right, and many, many people seeking moderator positions are more activist than judge, in that regard.