Account closed

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Prinsessaa
Posts: 2

Account closed

Post#1 » Mon Jul 20, 2026 10:15 am

Hello, why were my accounts closed? :?

edit. i noticed i am on the rmt ban list even though i have never done that :( i have never bought gold and only have sent gold to my alts and a friend i started the friendship challenge with. could you please review this?

J11mz
Posts: 4

Re: Account closed

Post#2 » Mon Jul 20, 2026 4:12 pm

Our guild is also a pretty tight-knit group (same peeps close to a year), unless we are talking about thousands of gold. Asking in guild chat we would probaply just give gold to them. So theres no reason for them to buy any gold.

User avatar
Kestrel
Posts: 356

Re: Account closed

Post#3 » Mon Jul 20, 2026 7:59 pm

It does appear that this is a false positive, we will update the RMT V4 list accordingly and credit your account with 200 OctoTokens for the trouble. Apologies for any inconvenience or trouble this may have caused.

This false positive was set off because two separate known gold sellers bought some items on the AH from you that traditionally are cheap but when we were doing our manual review we did not notice the stack size that was sold. This combined with the total amount being suspiciously close to the standard minimum gold sale purchase price is why your account(s) were included in this wave.

If you have any issues logging in still please either respond here in this thread or DM me.
Sincerely,
Kestrel
Your Temporary Part Time Community Manager - Full Time Developer

Prinsessaa
Posts: 2

Re: Account closed

Post#4 » Mon Jul 20, 2026 8:15 pm

thank you for replying, everything is working now^^

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