Dear Administrator,I am writing to formally appeal the death of my Level 38 Warrior character on the Hardcore server and request a character restoration.My character tragically died due to what appears to be a major mechanical bug rather than a legitimate gameplay mistake. During a boss encounter, a specific boss skill malfunctioned and dealt over 2,300 damage in just 2 seconds.At level 38, this amount of burst damage is mathematically impossible to survive and completely unscaled for this bracket. It is clear that the ability bugged out, either by ticking too fast or stacking improperly, leaving absolutely no room for counterplay or reaction.I completely understand and respect the strict "one life" rule of Hardcore mode when it comes to player error, disconnects, or bad luck. However, losing dozens of hours of progress to an unscripted game bug feels incredibly unfair.Could you please review the combat logs for my character? I am confident the logs will confirm that the damage output from the boss skill was bugged and unintended.Thank you very much for your time, investigation, and understanding. I look forward to your response. Best regards.